While creating the Xbox One® controller, the immediate successor to the Xbox 360® controller, Microsoft® faced the difficult task of making the “Best-in-Class Controller” even better. (Microsoft’s legacy Xbox 360 controller had already found great success within both the gaming community and the press.) Specifically, while creating the Xbox One controller Microsoft wanted to appeal to a broader range of ages and hand sizes through a highly ergonomic design. Microsoft reached out to Kaleidoscope Innovation for added support to their team and utilized the company’s Onsite Services. Through this offering, Microsoft brought a Kaleidoscope designer onto their team to help scale their technical staff in a critical time of need, while maintaining confidentiality of their proprietary information with a trusted company.