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Process Innovation

July 8, 2019 by Matt Berning

Process Innovation

Medical Device Company - Life Cycle Analysis & Service Design

Project Includes:

  • Design/UX
  • Insights
Kaleidoscope Innovation created a revolutionary new business model through process innovation driven by complex research made clear and navigable for a partner seeking insight into their value stream. Kaleidoscope Innovation’s expertise in both medical device design and user experience made us a natural fit to lead this service and process innovation project.

The Challenge

Identify Complications with Product Lifecyle and Service

Our task was to understand an existing product lifecycle, visualize all the touch points and identify complications.

The Solution

Immersive Study

By visualizing the research through a dynamic systems map, we were able to define inefficiencies and pain points along the distribution and delivery system. Supporting graphics were created to suggest systemic improvements.

Through business process analysis, the team uncovered multiple system level challenges in delivery and distribution.

Research Mapping

The Result

Created Value for Client and Hospitals

Because of key opportunities that Kaleidoscope Innovation identified for advancements in the system, our partner was able to re-envision the entire product and service landscape. We recommended a complete new business model and process innovation that improved the patient experience and drove top line value for the client and hospitals.

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Filed Under: CaseStudy Tagged With: consumer, design/ux, featured, insights & human factors, medical

an Infosys company

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Kaleidoscope_Innovation Infosys an Infosys company
Kaleidoscope Innovation
4362 Creek Rd, Cincinnati, OH 45241
1.800.930.5793
info@kascope.com
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